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导入"STAR"服务系统降低门诊服务投诉率
门诊是医院的重要组成部分,是面向社会的窗口,是提供优质服务的界面[1].预检护士是第一时间面对病人,为了变被动服务为主动服务,使病人在医院能安全、放心、满意地得到就诊、治疗和护理,我们于2007年5月开始将"STAR"服务系统导人到门诊护理服务中,收到了很好的成效.现将具体做法介绍如下.
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精神卫生立法需要着眼于未来
The forum article by Professor Xie[1] raises the broad issue of whether mental health legislation in China needs to respond to the existing realities of the community mental health services system.Given the lack of community mental health resources in China, the burden of caring for persons with mental illnesses has traditionally been borne by families and by psychiatric hospitals.As China introduces its first national mental health legislation the concern is that it is premature to introduce legislative changes that the current community mental health service system is ill-prepared to implement.Professor Xie suggests that the extent and direction of the change to current practices proposed in the mental health legislation could have a negative impact on access to much needed services because it raises the threshold for involuntary treatment too high and increases the opportunities for challenging the decision to admit and treat.In our view there are two issues which need to be considered separately – the criteria for involuntary admission and treatment, and who is authorized to decide whether or not the criteria are met.
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《中医内科学》绪论"3W"教学法的体会
每本教材均有绪论.绪论作为教材的开篇之言,通常对全书有一个概括性的介绍,包括内容的设置、该学科的发展简史、与相关学科的联系和今后 的发展方向及动态等.
